​Key Skills & Experience:

• Strong background in Service Management Target Operating Model (TOM).

• Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation).

• Proven ability to document business processes, analyse requirements, and perform impact assessments.

• Experience supporting Service Management transformation or ITSM process improvement programmes.

• Excellent communication, stakeholder management, and workshop facilitation skills.

• Strong analytical and problem-solving capabilities with a structured approach.

• Understanding of risk management, governance, and change management within IT Service Delivery environments.