(Remote)

Duration: 6months+

Inside IR35

Banking Client Experience required

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​Job Summary:

We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.

Key Responsibilities:

-Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.

-Operate in a 24/7/365 shift environment, including night and weekend rotations.

-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.

-Provide high-level communications and stakeholder updates during critical incident bridges.

-Liaise with process leads and business units to ensure structured problem management follow-up.

-Maintain thorough documentation and incident logs for reporting and audit purposes.

Required Skills and Experience:

-Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.

-Proven track record in the financial services industry, preferably with global banks.

-Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.

-Strong communication, leadership, and coordination skills.

-Familiarity with ITIL framework and incident/problem/change management tools.

-Comfortable working on rotational shifts, including nights and weekends.