​Domain - Banking/Financial services

Years of experience - 3-5 years (preferred)

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Key Responsibilities:

• Provide 1st-3rd-line technical support for all business systems and applications.

• Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.

• Deploy, configure, and maintain desktops, laptops, printers, and peripherals.

• Install, update, and troubleshoot software, patches, and security updates across Windows environments.

• Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).

• Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).

• Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.

• Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations.

• Support audio-visual equipment and meeting room technology.

• Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).

• Ensure proper documentation of processes, configurations, and troubleshooting steps.

• Participate in IT infrastructure projects and continuous improvement initiatives.

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Requirements and Attributes

• 3-5 years experience in an IT support role, covering 1st-3rd line issues.

• Strong understanding of Windows 10/11 deployment, maintenance and Troubleshooting.

• Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.

• Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).

• Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.

• Basic Knowledge of IT security best practices, endpoint protection, and compliance.

• Familiarity with PowerShell scripting and automation tools (preferred).

• Experience supporting audio-visual systems and meeting room technology.

• Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.

• Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.

• Eagerness to learn new technologies and develop expertise in IT infrastructure.

• Ability to work independently and collaboratively