​Senior Enterprise Customer Success Manager

About the Role

Are you excited about shaping the future of mobility and energy? Our client is a fast-growing technology company at the forefront of sustainable solutions for businesses. They work with enterprise customers to implement innovative energy and mobility solutions that help organisations operate more efficiently and sustainably.

They are now looking for a Senior Enterprise Customer Success Manager to lead strategic customer relationships and drive long-term growth across key accounts.

Your Mission

As a Senior Enterprise Customer Success Manager, you will take ownership of strategic accounts and ensure your clients realize the full value of their partnership. You will be a trusted advisor, guiding them through every stage of the customer lifecycle.

Key responsibilities include:

• Strategic Account Leadership: Manage a portfolio of enterprise accounts, developing long-term strategies to maximize customer value.

• Relationship Building: Establish and maintain strong connections with key stakeholders, acting as a trusted advisor.

• Growth & Expansion: Identify opportunities for upselling and cross-selling, proactively addressing risks and increasing portfolio value.

• Customer Advocacy: Serve as the voice of the customer internally, collaborating with Product, Sales, and Support teams to ensure feedback informs product development and processes.

• Success Planning & Performance Tracking: Define success metrics, track customer health, and implement plans to ensure satisfaction and long-term retention.

Your Profile

We are looking for someone with experience, initiative, and a passion for delivering value to enterprise customers:

• 5+ years in B2B Customer Success, Account Management, or Enterprise Customer Management — experience in SaaS, energy, or mobility platforms is a plus.

• Proven experience managing key accounts or enterprise customers in complex organisations.

• Strategic thinker with entrepreneurial mindset and strong initiative.

• Excellent communicator — structured, empathetic, and persuasive.

• Comfortable with technical discussions and able to guide customers on product or solution usage.

• Fluent in German and English (spoken and written); additional languages are a plus.

• Able to work collaboratively in a dynamic, fast-paced environment.

Why This Role is Exciting

• Work with a company helping businesses implement innovative, sustainable energy and mobility solutions.

• Manage and grow relationships with strategic enterprise clients, shaping the customer experience.

• Influence product development and internal processes as a key voice of the customer.

• Enjoy a dynamic, collaborative environment with opportunities for autonomy and impact.

• Contribute directly to the growth of a fast-expanding company at the forefront of energy and mobility innovation.

Apply now!