​Job Title: Energy Services Manager

Location: Home-based (with occasional travel to London and client sites)

Hours & Holiday: 09:00 – 17:30, 22 days holiday plus Bank Holidays

Reporting To: Client Services Director

About the Opportunity:

We are seeking an experienced Energy Services Manager to oversee and manage the energy contracts of a portfolio of 10–20 large commercial and industrial clients. This is a unique opportunity to take ownership of client relationships, ensure smooth energy contract operations, and play a key role in delivering high-quality energy services.

Key Responsibilities:

1. Energy Contract & Portfolio Management

• Manage fixed and flexible energy contracts post-signature.

• Coordinate supplier changes, including debt checks, registration, and objection resolution.

• Handle site additions, removals, and changes of tenancy; update supply contracts, data collection, and meter operator arrangements.

• Oversee new connections and meter removals, liaising with all industry parties to resolve issues.

2. Invoice Validation Management

• Validate invoices manually or via portal, ensuring bills, contract data, wholesale prices, and meter readings are accurate.

• Review and deliver invoice validation reports to clients.

• Resolve complex billing and invoice queries.

3. Volume Monitoring

• Monitor client energy volumes and investigate unexpected variations.

• Work closely with the commissions team to ensure data accuracy and commission reconciliation.

• Ensure access to actual meter readings where available.

4. Client Support & Queries

• Act as the main point of contact for client questions, leveraging strong energy market knowledge.

• Resolve client issues with support from colleagues, maintaining strong relationships

Key Deliverables:

• Consistently deliver high-quality service to clients.

• Support client retention through proactive and effective account management.

Experience & Skills Required:

• Minimum 3 years of experience in the energy sector with a focus on client delivery.

• Strong knowledge of electricity and gas markets.

• Proactive, solution-focused, and able to take initiative to resolve client or supplier issues.

• Highly organized, detail-oriented, and efficient.

• Excellent communication skills, able to interact confidently with clients, suppliers, and business partners.

• Comfortable working as part of a remote team.

Why This Role:

This role offers the chance to directly manage a significant client portfolio, develop expertise across energy contracts and invoice validation, and play a pivotal role in ensuring client satisfaction and retention. It’s ideal for someone who enjoys problem-solving, building client relationships, and working autonomously.