​Hybrid, UK-based- travel to London 2 days a week

Inside IR35 Contract role

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About the Role

We’re looking for an experienced Business Change Manager to lead organisational change for a major IT Service Management (ITSM) transformation programme at a leading UK energy company.

You’ll drive adoption of a new service management processes, ensuring successful change delivery across the business and supplier network.

This is a hands-on role where you’ll shape the change plan, engage key stakeholders, and guide teams through delivery and adoption.

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What You’ll Do

• Lead delivery of the change management strategy for ITSM transformation.

• Conduct change impact assessments and manage stakeholder engagement.

• Develop and implement change, communication, and training plans.

• Support rollout of ServiceNow tools and “to-be” processes.

• Track readiness, adoption, and success metrics, reporting progress to leadership.

• Oversee Early Life Support and post-implementation reviews.

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About You

• You will have experience in the UK energy industry

• Proven experience delivering organisational change in complex environments.

• Strong background in ITSM / ServiceNow or similar transformation programmes.

• Excellent communicator and stakeholder manager.

• Skilled in change impact analysis, communication, and training delivery.

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If this sounds like an opportunity you are interested in, apply now for an immediate review!