Business Change Manager
- Posted 06 October 2025
- LocationLondon
- Job type Contract
- Discipline Energy & Utilities , Technology
Job description
Hybrid, UK-based- travel to London 2 days a week
Inside IR35 Contract role
About the Role
We’re looking for an experienced Business Change Manager to lead organisational change for a major IT Service Management (ITSM) transformation programme at a leading UK energy company.
You’ll drive adoption of a new service management processes, ensuring successful change delivery across the business and supplier network.
This is a hands-on role where you’ll shape the change plan, engage key stakeholders, and guide teams through delivery and adoption.
What You’ll Do
- Lead delivery of the change management strategy for ITSM transformation. 
- Conduct change impact assessments and manage stakeholder engagement. 
- Develop and implement change, communication, and training plans. 
- Support rollout of ServiceNow tools and “to-be” processes. 
- Track readiness, adoption, and success metrics, reporting progress to leadership. 
- Oversee Early Life Support and post-implementation reviews. 
About You
- You will have experience in the UK energy industry 
- Proven experience delivering organisational change in complex environments. 
- Strong background in ITSM / ServiceNow or similar transformation programmes. 
- Excellent communicator and stakeholder manager. 
- Skilled in change impact analysis, communication, and training delivery. 
If this sounds like an opportunity you are interested in, apply now for an immediate review!

