​· 10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments.

· Proven experience leading discovery and transition phases for large-scale service transformations.

· Strong understanding of ITIL principles, alongside modern DevOps and SRE practices.

· Demonstrated success defining SLAs, KPIs, and measurable performance frameworks.

· Excellent stakeholder engagement and communication skills — able to balance structure with flexibility in fast-paced environments.

· Experience working with engineering and operations teams to design service models that scale.