Role Overview

The OpRes Lead will be responsible for driving the implementation of the Capacity Management Framework at Business Service level, across Important Business Services (IBS) and Critical Operations (COs). The role requires strong leadership, the ability to engage senior stakeholders, and oversight to ensure capacity practices are embedded in operational resilience framework.

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Key Responsibilities

• Lead the adoption of Capacity Management practices within IBS and COs.

• Partner with Operational Resilience Entity Leads to align capacity requirements with resilience objectives.

• Provide oversight of framework implementation. Monitor adoption progress, identify risks and gaps, and drive remediation or escalation as required.

• Manage stakeholder engagement with senior business and technology leaders.

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Skills & Experience

• Strong stakeholder management and influencing skills at senior levels.

• Knowledge of regulatory requirements for Operational Resilience (e.g., IBS, COs).

• Understanding of capacity management, risk management, and service governance practices.

• Ability to lead cross-functional initiatives and deliver within a complex, multi-entity environment.