We are seeking a ServiceNow Platform Specialist with strong hands-on experience in ITOM, ITAM (SAM/HAM), and Application Portfolio Management (APM). The ideal candidate is ServiceNow-certified, fluent in CMDB architecture aligned with CSDM, and proficient in automation and configuration within the ServiceNow platform. This role will play a key part in implementing and optimizing ServiceNow solutions with a focus on CMDB visibility and health, Flow Designer automation, and Digital Portfolio Management.

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Key Responsibilities:

• Support and enhance ServiceNow modules including:

• ITAM (SAM/HAM)

• ITOM CMDB – Health & Visibility

• Application Portfolio Management (APM)

• Digital Product Management

• Navigate and apply

  Common Service Data Model (CSDM)

  within CMDB structures.

• Create, manage, and optimize workflows using

  Flow Designer.

• Define and maintain

  basic and advanced business rules, UI policies, and data policies.

• Differentiate and document

  related vs. referenced Configuration Items (CIs) and discoverable vs. non-discoverable attributes.

• Interpret and apply rules for CI-to-asset creation in the platform.

• Collaborate with cross-functional teams to implement asset and configuration governance processes.
  

Required Skills and Qualifications:

• ServiceNow CSA (Certified System Administrator)

• CIS – Discovery

• CIS – Service Mapping

• Deep understanding of CSDM (Common Service Data Model) and how it supports CMDB accuracy and service visibility.

• Proficiency in Flow Designer and ServiceNow scripting (client/server-side).

• Able to articulate

• The distinction between related and referenced CIs

• Use cases for CIs in ITIL processes

• How to configure rules for asset creation from CIs

• How to identify and handle discoverable and non-discoverable CI attributes

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Preferred / Bonus Experience:

• Exposure to Digital Portfolio Management (DPM) and understanding of portfolio taxonomy.

• Experience with Service Builder for creating and managing service offerings.

• Familiarity with Agent Client Collector (ACC) and MID server web socket endpoint configurations.

• Hands-on experience integrating and optimizing

  ServiceNow Discovery, Event Management, and ITAM tools like SCCM or IBM BigFix.