Role Purpose

We are seeking a Data Centre Engineer to join our bank’s IT team and take a supporting role in managing. maintaining and securing our critical data center infrastructure. This role involves designing, implementing, and overseeing secure, scalable, and resilient DC infrastructure across the bank’s data centers and offices. As an engineer, you will play a pivotal role in actively supporting the bank’s DC infrastructure, ensuring operational success, and mentoring other team members.

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About the role

• Reporting to the Data Centre Engineering Manager you will be responsible for:
  

Day-to-day DC Operations

• Lead the successful operations of the Clients data center environments.

• Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services.

• Ensure the Data Centre is visually always kept to a high standard.
  

Technical Responsibilities

• Responsible Financial Budgeting for all on-premises hosted services.

• Site level Procurement

• Site Risk Management

• Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider.

• Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets

• Maintain all documentation in an ‘audit ready’ state

• Capacity management including power, floor space and assisting with forecasting loadings.

• Change management approval site level responsibility.

• Support the CTO team with Incident and problem management.

• Assist with hardware replacements, RMA tasks

• Managing new and existing business requirements

• Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried.

• Encourage cross departmental collaborative working and lead by example

• Act as an escalation point for complex technical issues and incidents.
  

Vendor and Stakeholder Management

• Collaborate with vendors and internal stakeholders to integrate DC solutions into banking infrastructure and services seamlessly.
  

Incident and Change Management

• Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours.

• Conduct root cause analysis for major incidents and implement measures to prevent recurrence.

• Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies.

• Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests.

Project Management

• Manage and execute network projects, coordinating with cross-functional teams and PMO to deliver on time, within scope, and on budget.

• Contribute to strategic planning for network infrastructure and provide input on technology investments.

• Planned Preventative Maintenance

• Validating all PPM’s are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion.

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Reporting

• Assist with monthly reporting on DC power usage (subject to usage availability), PUE, capacity, and ensuring all information is correct and delivered on time.

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About You – what we need you to bring to our team and business

• Bachelor’s degree in Computer Networking/Science, Information Technology/Electrical Engineering, or a related field, or equivalent certifications or experience

• Extensive experience in technology and operations, preferably within the financial services or banking industry.

• Good understanding of security protocols and compliance standards (e.g., PCI-DSS, CIS, NIST).

• Experience in a Data Centre Operations or other similar critical operations role.

• Strong and demonstrable process management and development experience in a live operational environment.

• Extensive real time Incident / Fault management experience in a business-critical environment.

• Managing 3rd party suppliers to deliver against stringent SLA’s.

• Financial and Budget Management.

• Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance.

• Attention to detail with high personal standards and the desire to complete tasks on time.