​Required Skills & Qualifications

• Experience with D365 Sales: Proven hands-on experience in configuring and developing within the Dynamics 365 Sales module.

• Customer Insights - Journeys Expertise: Strong knowledge of the Customer Insights – Journeys module and its features.

• Proficiency in Power Automate: Ability to create, deploy, and manage flows to automate and streamline business processes.

• Understanding of Dynamics 365 ecosystem and how its modules interconnect.

• Solid grasp of Microsoft Dataverse, plugins, workflows, and custom entities.

• Basic integration knowledge of D365 with other Microsoft tools and third-party apps (e.g., Power Apps, SharePoint).

• Strong problem-solving and debugging expertise, with a keen eye for detail.

• Excellent verbal and written communication skills to collaborate effectively with both technical and non-technical teams.

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Preferred Qualifications

• Microsoft Certified: Dynamics 365 [Specific Functional Certification like “Sales Functional Consultant Associate” or Customer Insights-related certification].

• Experience in deploying and managing marketing automation solutions in Customer Insights – Journeys.

• Knowledge of customer engagement strategies or CRM workflows to optimize business outcomes.

• Experience in agile or scrum development environments.