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Project Manager - Service Delivery (ITSM)

Posted 08 August 2025
LocationCity of London
Job type Contract
Discipline Energy & Utilities

Job description

​Contract Opportunity: Project Manager - Service Delivery & ITSM Focus

Location: London - Hybrid (2 days onsite per week)

Contract Duration: 6 Months

Industry: Energy & Utilities

Rate: INSIDE IR35


We’re working with a leading organisation in the energy and utilities sector that is seeking a Project Manager with strong Service Delivery experience to support a major IT transformation programme.


This role sits within the Service Management workstream and will focus on delivering business-critical service models and operating frameworks. Ideal candidates will combine project management expertise with a deep understanding of IT Service Management (ITSM) practices, particularly around service delivery design, implementation, and transition to BAU.


Key Responsibilities

  • Lead the planning and delivery of the Service Management workstream within a large-scale transformation programme.

  • Work closely with Service Delivery and ITSM stakeholders to:

  • Define and implement a Service Operating Model across legacy and future-state platforms.

  • Support the transition to BAU, ensuring ongoing support and operational readiness.

  • Align supplier service models with internal frameworks and programme objectives.

  • Own and maintain project governance artefacts including RAID logs, delivery plans, and status reports.

  • Provide clear reporting on risks, issues, dependencies, and progress to senior stakeholders.

  • Act as a key liaison between delivery teams, service managers, and external suppliers.

Required Experience

  • Proven experience as a Project Manager with significant Service Delivery or ITSM project ownership.

  • Strong working knowledge of IT Service Management frameworks (e.g., ITIL) and service transition practices.

  • Hands-on RAID management, delivery tracking, and stakeholder reporting experience.

  • Familiarity with ServiceNow is essential.

  • Experience working in regulated sectors (e.g., energy, utilities, finance, etc.).

  • Comfortable operating as a contractor, able to deliver results with minimal ramp-up time.

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Please apply for immediate review!