Purpose of the Role

Vallum Associates are currently seeking a Claims Adjuster to join a well-established and market-leading Claims team, responsible for handling claims (US Casualty) working alongside Senior Claims Adjusters. This position is ideal for someone who is enthusiastic and enjoys problem-solving, seeking a new challenge within a dynamic, high-performing Syndicate.

Duties And Accountabilities

• Handle claims, ranging in complexity, within a pre-determined authority level in accordance with their Claims commitment, philosophy and procedures
• Adherence to internal and external standards for claims handling and customer service, for example through meeting SLAs and ensuring systems, e.g. ECF and DOCOsoft, are kept updated
• Ensure our Underwriters and other internal stakeholders are kept informed of valuable claims information and/or issues and the subsequent impact on underwriting and policy interpretation
• Develop and maintain positive relationships with external clients, brokers and third party experts
• Regularly communicate with the wider Claims team and update on any relevant claims movements, issues and trends
• Provide general support to the wider team, such as ad hoc tasks or projects as they arise

Skills, Knowledge and Experience

• Have a demonstrable claims background in US Casualty and technically sound claims knowledge
• Have a good working knowledge of London Market claims systems (e.g. ECF)
• Be confident when liaising with internal and external stakeholders and clients
• Have good written and verbal communication and a keen eye for detail and accuracy
• Enjoy problem solving, and be able to adapt to meet changing priorities and deadlines
• Be able to work both collaboratively as part of a team and autonomously when required
• Be proficient in Word/Excel and similar applications
• Be part ACII qualified or working towards ACII (desirable but not essential)

If this role is of interest, get into contact with Louie York at Vallum Associates on the following details:

E: [email protected]

DD: +44 204 513 6437

Mob: +44 7932 585269