Responsibilities

• Design and execute functional, integration, regression, UAT, and end-to-end test scenarios for Dynamics 365 CRM applications

• Validate Sales, Marketing, and Customer Service workflows, including customer onboarding, marketing automation, and campaign analytics

• Test key platform components such as customer segments, email campaigns, marketing journeys, triggers, and lead management

• Perform detailed verification of Dynamics elements: Dataverse entities, Power Automate flows, Forms, Views, Business Process Flows, and Security Roles

• Document and manage defects using Azure DevOps or JIRA, ensuring timely resolution

• Collaborate closely with developers, business analysts, and product owners to clarify requirements and improve quality

• Maintain comprehensive test cases, test data, and traceability for compliance and audit needs

• Validate system customizations, configuration changes, and integrations with downstream systems

• Support User Acceptance Testing (UAT) and stakeholder sign-off processes
  

Requirements (Must Have Skills)

• 5+ years of experience in manual QA testing, with a focus on Microsoft Dynamics 365 CRM

• Strong testing experience across core modules: Sales, Customer Service, Marketing, and Customer Insights Journeys

• Expertise in customer journey and marketing automation testing, including triggers and consent management

• Knowledge of Dataverse, Power Automate, Business Process Flows, and Security Role validation

• Proven experience in Defect Management and Test Case Design using Azure DevOps or JIRA

• Solid understanding of Functional, Regression, Integration, and End-to-End testing processes

• Strong analytical skills and ability to work in cross-functional Agile teams
  

Nice to Have Skills

• Experience in Banking or Financial Services domains

• Familiarity with campaign analytics validation and compliance-specific QA processes

• Exposure to test automation frameworks or scripting languages as a complement to manual QA