We are looking for a ServiceNow Technical Architect in Crawley, England. This is a hybrid role.

​Your responsibilities:

• Define and maintain a scalable, future-ready ServiceNow architecture for global environments.

• Lead architecture/design workshops, gap analysis, and provide technical governance.

• Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.

• Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.

• Establish and enforce platform governance, design standards, and release management processes.

• Ensure compliance with GDPR, cybersecurity policies, and audit requirements.

• Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.

• Support Lighthouse implementations as scalable models for global rollouts.

• Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.

• Lead design authority forums; mentor developers and administrators.

• Provide hypercare support, knowledge transfer, and user training during implementations

If this position is of interest to you, apply now!