Experience supporting the successful transition of large-scale technology services into live operations.

Strong supplier and commercial management skills.

Experience contributing to contractual discussions, feeding in considerations from a service perspective.

Excellent project management and communication skills.

A broad knowledge of IT as well as an excellent understanding of how support services impact on other business functions.

Experience supporting Service Design activities within large-scale IT or digital transformation programmes.

Experience progressing projects through formal Service Design & Introduction (SD&I) or Service Acceptance governance processes.

Strong understanding of ITIL Service Management principles, particularly Service Design, Transition, and Service Acceptance.

Will be responsible for authoring the Service Design Document (SDD) for the service which articulates the service model, service management processes and transition approach to a low level of detail.