​3-4 months with extension

We are seeking an experienced Associate Consultant to support the design and delivery of critical Product Governance, Consumer Duty and Distribution Oversight initiatives for a leading UK insurance client. This is a hands-on role requiring strong regulatory knowledge, stakeholder management and the ability to turn regulatory requirements into practical governance frameworks and processes.

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Responsibilities

Lead the design and implementation of Product Governance, Distribution Oversight and Consumer Duty frameworks aligned with FCA and internal requirements.

Develop Distributor Risk Assessment, Distributor Audit and Distribution Oversight frameworks, procedures, templates and supporting documentation.

Design Fair Value Assessment, Product Change and Product Governance processes, including approval routes, RACI, decision authorities and escalation pathways.

Develop Customer Communication, Customer Journey Testing and Customer Outcome Monitoring frameworks and supporting templates.

Assess current-state governance arrangements, identify gaps and translate regulatory expectations into practical and effective business processes.

Facilitate workshops with business, compliance, risk and operational stakeholders, providing constructive challenge and driving agreement on required improvements.

Support implementation, governance reporting and programme delivery while producing clear, audit-ready documentation suitable for senior stakeholders and regulatory scrutiny.

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Requirements

Strong experience in UK Financial Services regulation, with practical knowledge of FCA Consumer Duty, Product Governance/POG and Fair Value Assessment requirements.

Proven experience delivering Product Governance, Conduct Risk, Consumer Duty or Distribution Oversight initiatives within Insurance or Financial Services.

Hands-on experience designing governance frameworks, controls, procedures, monitoring processes and supporting documentation.

Strong understanding of customer outcomes, distribution/third-party oversight and product lifecycle governance.

Excellent stakeholder management and workshop facilitation skills, with the ability to work effectively across 1st Line, 2nd Line, business and technical teams.

Strong analytical, problem-solving and documentation skills, with the ability to work independently and challenge constructively in a consulting environment.

Strong proficiency in PowerPoint, Word and Excel, with experience producing high-quality governance materials for senior management, audit and regulatory review.