​Job Title: Major Incident Manager (Rotational Shifts)

Location: Remote, UK

Duration: 6months+

500GBP/Day Inside IR35

Banking Client Experience required

Job Summary:

We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.

Key Responsibilities:

• Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.

• Operate in a 24/7/365 shift environment, including night and weekend rotations.

• Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.

• Provide high-level communications and stakeholder updates during critical incident bridges.

• Liaise with process leads and business units to ensure structured problem management follow-up.

• Maintain thorough documentation and incident logs for reporting and audit purposes.

Required Skills and Experience:

• Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.

• Proven track record in the financial services industry, preferably with global banks.

• Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.

• Strong communication, leadership, and coordination skills.

• Familiarity with ITIL framework and incident/problem/change management tools.

• Comfortable working on rotational shifts, including nights and weekends.

If this position is of interest to you, apply now!