​We are looking for an IT Support Engineer in Seraing, Walloon Region, Belgium. This is an on-site position.

Key Responsibilities

• Deliver Level 1 and Level 2 IT support, managing incidents and service requests efficiently.

• Aim to resolve the majority of issues at first contact using remote tools or on-site support.

• Accurately log, track, update, and close tickets within the ITSM system.

• Configure and deploy end-user devices, including PCs, laptops, and peripherals; manage system imaging and software installations.

• Support IT projects by contributing to documentation, standard operating procedures, and solution design.

• Maintain accurate asset lifecycle records for IT equipment and technology components.

• Monitor emerging technologies and proactively recommend improvements to enhance IT services and user experience.

Candidate Profile

• Degree in IT Support, Computer Science, or a related field (or equivalent hands-on experience).

• Minimum of 5 years’ experience in a similar IT support role, preferably within an international environment.

• Fluent in French, with strong written and spoken English skills.

Technical Skills & Experience

Core Requirements:

• Microsoft 365 (Office 365) administration and support

• Windows 11 installation, configuration, and troubleshooting

• PC hardware, laptops, and peripheral devices

• IP telephony and corporate mobile device support

• Active Directory (user, group, computer, and GPO management)

• Entra ID (Azure AD) user and group management

• Microsoft 365 tools (Teams, SharePoint, OneDrive)

• Exchange (On-Premises and Online): mailbox management, distribution lists, shared mailboxes

• Atlassian tools (Jira, Confluence)

Nice to Have:

• PowerShell scripting

• Windows Server administration

• System Center Configuration Manager (SCCM)

• Basic networking knowledge (routers, switches)

• ITIL framework knowledge or certification

If this position is of interest to you, apply now!