​Head of Professional Services - Tech Consulting & Services

Location: London / Hybrid

Reports to: COO / Board of Directors

Our client is a growing IT consulting/services business helping enterprise organisations adopt cloud, modernise their platforms, and improve how they build and ship software.

Their work sits acrossCloud adoption, Cloud migration, Data/AI, DevOps, and modern software engineering— typically in complex, high-impact environments.

They are still early in their journey. That means:

• Not everything is fully built yet

• There’s huge opportunity to shape how they operate

• The right person will have a direct impact on how they scale

​

The Role

We’re hiring a Head of Professional Services to take ownership of how we deliver work to clients and help us scale that into a repeatable, high-quality, and profitable function.

This is not a “run what exists” role. It’s a build, fix, and lead role.

You’ll sit at the centre of the business, working across:

• Delivery

• Pre-sales

• Clients

• Hiring

• Commercials

You’ll need to be as comfortable in a client steering meeting as you are reviewing a project plan, shaping a proposal, or coaching a delivery lead.

What You’ll Be Responsible For

Owning Delivery (End-to-End)

• Make sure everything we deliver lands well — on time, on budget, and to a high standard

• Bring structure where needed (without over-engineering it)

• Step into tricky projects and get them back on track

• Define “what good looks like” for delivery in our business
  

Shaping Work (Pre-Sales, Scoping, Pricing)

• Work closely with sales/founder on new opportunities

• Scope projects, define approaches, and price them properly

• Avoid the classic consulting traps (under-scoping, over-promising)

• Improve our win rate through clearer, more credible proposals
  

Being the Senior Face to Clients

• Build trust with senior stakeholders (CTO, CIO, Heads of Engineering)

• Act as escalation point when things get difficult (they will sometimes)

• Turn good delivery into repeat business and long-term relationships
  

Building the Team

• Help hire great engineers, consultants, and delivery leads

• Coach and develop the team — especially those stepping into leadership roles

• Create a culture of ownership, quality, and pragmatism

​

Driving the Commercial Engine

• Improve utilisation, margins, and predictability

• Bring visibility to how we’re performing (without heavy bureaucracy)

• Help us scale in a way that stays profitable
  

What We’re Looking For

Experience

• Background in IT consulting / professional services

• Experience leading delivery across multiple client engagements

• Strong exposure to:

• Cloud (AWS, Azure, or GCP)

• DevOps / platform engineering

• Software delivery

• You’ve likely been:

• Head of Delivery / Professional Services,

  or

• A senior delivery leader ready to step up

​

Profile

• Operator mindset

  — you get things done, not just define strategy

• Commercially sharp

  — you understand pricing, margins, and trade-offs

• Technically credible

  — you can hold your own with engineers and architects

• Client-ready

  — calm, credible, and trusted in front of senior stakeholders

• Comfortable with ambiguity

  — you don’t need everything defined upfront

• Builder

  — you enjoy creating structure where there isn’t much yet