​Responsibilities

• Configure and customise Dynamics 365 Sales module in alignment with evolving business requirements

• Develop and manage solutions using Customer Insights – Journeys to optimise customer engagement workflows

• Design and implement Power Automate flows that drive automation and process efficiency across the D365 ecosystem

• Collaborate with stakeholders to transform functional requirements into robust technical solutions

• Troubleshoot, maintain, and optimise existing configurations and custom solutions for performance, scale, and best practices

• Execute testing, updates, and enhancements, ensuring compliance with D365 and Microsoft standards

• Partner with cross-functional teams to integrate Dynamics 365 with Power Apps, SharePoint, and third-party applications

• Prepare technical documentation, including design specifications, configuration guides, and release documentation

Requirements (Must Have Skills)

• Proven experience in configuring and developing within Dynamics 365 Sales

• Hands-on expertise with Customer Insights – Journeys (CI-J) module functionality

• Strong proficiency in Power Automate for building and managing workflows and automation processes

• Solid understanding of the Dynamics 365 ecosystem, including Microsoft Dataverse, plugins, workflows, and custom entities

• Basic integration knowledge of D365 with other Microsoft tools and third-party applications

• Strong problem-solving and debugging capabilities with excellent attention to detail

• Effective communication and interpersonal skills to engage technical and non-technical stakeholders

Nice to Have Skills

• Microsoft Dynamics 365 Certification (e.g., Sales Functional Consultant Associate or Customer Insights certification)

• Experience deploying and managing marketing automation solutions in Customer Insights – Journeys

• Familiarity with CRM workflows and customer engagement strategies

• Experience working in Agile or Scrum development environments