​Job Title: Deputy Service Design & Transition Lead- NPPV Clearance Required

Location: Hybrid London, UK (2days/week)

Duration: 12Months

500GBP/day Outside IR35

Job Overview

We are seeking an experienced Deputy Service Design & Transition Lead to support large-scale IT and digital transformation programmes within the public sector. The successful candidate will act as the deputy to the Service Design & Transition Lead, ensuring effective service architecture design and smooth transition of technology services into live operational environments.

This role requires strong stakeholder engagement, supplier management, and a solid understanding of service transition processes within complex enterprise environments. Previous public sector experience is essential, while policing sector experience would be highly advantageous.

Key Responsibilities

• Act as the deputy to the Service Design & Transition Lead across major transformation programmes.

• Support the design and implementation of service architectures for complex IT systems and digital services.

• Ensure successful transition of large-scale technology services into live operational support environments.

• Work closely with internal teams, suppliers, and stakeholders to maintain service readiness and operational effectiveness.

• Contribute to supplier and commercial management activities, ensuring services meet contractual and operational requirements.

• Provide service-related input into contractual discussions and governance activities.

• Collaborate with project and programme teams to ensure alignment between delivery, operations, and business objectives.

• Identify and manage service risks, dependencies, and transition challenges.

• Maintain strong communication with both technical and non-technical stakeholders throughout the service lifecycle.

Required Skills & Experience

• Proven experience in Service Design and Transition within large-scale IT or digital transformation programmes.

• Strong experience working within the Public Sector (mandatory).

• Policing sector experience is highly desirable.

• Demonstrated experience supporting transition of services into live operational environments.

• Strong supplier and commercial management experience.

• Experience contributing to service-related contractual discussions.

• Excellent project management, stakeholder management, and communication skills.

• Broad technical IT knowledge with a strong understanding of how support services impact wider business operations.

Preferred Qualifications

• ITIL certification or strong understanding of IT Service Management principles.

• Experience working within highly regulated or secure environments.

• Previous experience in hybrid delivery environments.