We are looking for a Conversational AI & Voice Architect in Manchester, UK. This is a contact position and would be perfect for someone with experience in AI.

​Role Purpose
Design and implement multimodal customer experiences across messaging, digital and voice channels.

Key Responsibilities
Design customer-facing agents; define voice interaction patterns; manage interruption handling and escalation; implement channel integration patterns; establish conversational standards and governance.

Key Skills Required
Conversational AI, Voice AI, Contact Centre AI, Speech Technologies, Vertex AI Speech Services, Dialogflow CX, Prompt Engineering, Customer Experience Design, GCP

If this position is of interest to you, apply now