​Role Summary

We are looking for an experienced Business Change Consultant to support a large-scale transformation programme within a UK Retail Energy organisation. You will work closely with business stakeholders, project teams, and end users to ensure successful adoption of new processes, systems, and ways of working.

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Key Responsibilities

• Develop and deliver business change and change readiness activities.

• Create stakeholder engagement and communication plans.

• Perform business impact and change impact assessments.

• Prepare training materials and support end-user training.

• Manage business readiness activities before key project milestones.

• Work closely with Project Managers, Business Analysts, and technical teams.

• Track risks, issues, and dependencies relating to business change.

• Measure adoption, user feedback, and change effectiveness after implementation.

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Essential Requirements

• Proven experience as a Business Change Consultant or Change Manager.

• Experience delivering business transformation programmes.

• Strong stakeholder management and communication skills.

• Experience with change impact assessments and business readiness.

• Ability to create communications, training, and engagement plans.

• Experience working within Agile and/or Waterfall delivery environments.

• Excellent facilitation, presentation, and problem-solving skills.
  

Desirable Skills

• Experience within the UK Retail Energy or Utilities sector.

• Knowledge of billing, CRM, customer operations, or smart metering.

• Familiarity with change management methodologies such as Prosci, ADKAR, or similar.

• Experience working with Microsoft Office 365 and collaboration tools.