The Role: Business Architect

Location: London, UK

Position Type: Contract Inside IR35

Remote work option Available: Hybrid – 2 Days Onsite

Job Description:

Your responsibilities:

• Business Process & Requirements Management:

- Engage with business stakeholders to analyse use cases and requirements

- Conduct workshops, interviews, and walkthrough sessions

- Document business requirements, process flows (As-Is / To-Be), and maintain traceability

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• Stakeholder Engagement & Alignment:

- Collaborate with Product Owners, SMEs, IT and architecture teams

- Facilitate discussions and drive alignment between business and IT priorities

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• Business Architecture & Process Design:

- Define end-to-end business processes and customer journeys

- Standardise processes across UK, NI, and ROI operations

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• Solution Alignment & Validation:

- Work with Solution Architects and delivery teams to translate requirements into design

- Participate in design reviews and ensure business validation

• Governance & Change Management:

- Support change control processes and impact assessments

- Contribute to governance forums and decision making

• Testing & Business Validation:

- Ensure business scenarios are covered in SIT/UAT

- Support UAT planning, execution, and sign-off

• Data & Integration Alignment:

- Define business data requirements and validation needs

- Support data migration and integration validation

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Your Profile

Essential skills/knowledge/experience:

• Strong experience in business requirement gathering, workshops, and stakeholder engagement

• Ability to define end-to-end business processes (As‑Is / To‑Be) and customer journeys

• Proven capability in business architecture, process modelling, and requirement traceability

• Experience working with CRM platforms

• Strong stakeholder management and communication skills with business and IT teams

• Experience in large transformation programmes and enterprise environments

• Ability to align business requirements with solution design and participate in design validation

• Exposure to testing (SIT/UAT) and business validation processes

• Understanding of data requirements, integration, and migration validation

• Knowledge of governance processes, change management, and impact assessment

• Experience working in Agile or hybrid delivery models

Desirable skills/knowledge/experience:

• Deep utilities domain expertise (billing, customer operations, energy sector) beyond basic understanding

• Experience working across multi-region operations (UK, NI, ROI) and process standardisation

• Exposure to CIS modernisation and complex integration ecosystems (CRM + billing + operational systems)

• Experience engaging with senior leadership and driving strategic alignment discussions

• Strong change adoption and business transformation consulting experience

• Familiarity with regulatory and compliance-driven environments (utilities context)

• Ability to drive business capability mapping at enterprise level

• Experience handling multi‑vendor / large programme governance setups