We are seeking a highly motivated and technology-driven Software Solution Specialist to join our team. In this role, you will act as a key liaison between business stakeholders, product teams, and IT service providers, ensuring that communication and collaboration applications effectively support organizational objectives.

Responsibility:

• Definition of functional and technical requirements for software solutions with focus on communication

• Configuration of applications to fulfill customer requirements

• Coordination of the implementation of customer requirements in existing solutions/ applications

• Initiation of and participation in further developments and improvements to the software supported by the product team

• Ensuring the support for the integration of software into the client application and system landscape,

• Supporting testers in preparation, conduction and evaluation of test scenarios when required,

• Ensuring operations and applications maintenance together with the product team,

• Supporting the product owner in license negotiations, defining SLAs and supplier management,

• Supporting the product owner with IT cost estimates and advising on the composition of the team,

• Advising key-users on best practices

• Carrying out market analysis and fit-gap analyses,

Requirements:

• University degree in the field of business informatics, computer science or comparable,

• At least 3 years’ experience with and up-to-date knowledge of web technology including content management systems, such as SiteCore, DotNetNuke, Unily or similar

• Confident handling of MS O365 standard software,

• Experience in IT provider management and IT operations management is an advantage as well as knowledge of ITIL based service management

• Sound experience in planning, development, operation and further development of applications or software systems (standard or individual software),

• Sound knowledge of Agile methodology

• Willingness to travel occasionally, including abroad,

• Languages: Very good knowledge of English, Dutch and French (at least C1 level), German is a plus